Találj választ kérdéseidre!

How can I place an order?

You may order from our online store, via phone or e-mail. 

Is registration mandatory?

Of course not! You can place an order with or without registration. 

What should I know about extra points?
Can I place an order via phone?

Yes, you can order via phone, and our colleagues will help you.

Hogy can I pay for my order?
Who will deliver my order? Should I find a courier?

We have our own delivery service, so all you have to do is wait for your package! You don't need to bother with these things! 

May I choose personal pick-up?

Yes, of course! In Budapest and Hajdúböszörmény. 

Budapest:
1105 Budapest, Ihász utca 12/A

Hajdúböszörmény:

4220 Hajdúböszörmény, Baross Gábor Tér 15.

You can pay with cash or a credit card.

When will my order arrive? I need it ASAP. Is it possible to get the products today?

Our delivery times are the following:

Orders from Budapest: 1-4 workdays
Orders from other regions of Hungary: 1-7 workdays

If the ordered product is in stock, you can choose the Express Delivery option. This shipping method means that your package will arrive in some hours. 

How much does shipping cost?

Heavy building materials (bricks, tiles, paving stones)

The red signs on the product page indicate that we charge additional costs, and the given price is only the price of the product.

I already placed an order, but I would like to change the delivery address. Is it possible?

Changing the shipping address on the day of delivery has an additional cost. 

 

Budapest:

 

  • Within district: 2000 HUF
  • Outside district: 6 900 HUF

 

Other regions of Hungary:

 

  • Ask for help from our colleagues! 
My order has been delivered today but I wasn't at home to receive it. What will happen to my products?
What should I do if the package or the product is injured?

If the product or the package is visibly torn, broken, or injured, please inform the courier about it as soon as possible. He/She will get in touch with our transport organizer to find the perfect solution. In case of other product-related issues, feel free to contact our support! 

What kind of guarantee will I get?

Within 14 days of ordering, we offer to repurchase the unused items with a 100% refund. All products should be in perfect condition and the packaging must be untouched. 
If you ask for repurchase after 14 days of ordering, we refund 85% of the original price of the products. 15% is the handling fee. 

I have a plan, but I'm not sure what kind of product I need. Can I get help from someone?

Of course! Our consultant is available via our webshop: (link) You can ask your questions whenever you wish, and he will answer as soon as possible. 

What is a shipping contract? Why is it good for me and how can I sign it?

Signing our shipping contract means that we will take care of all the products you need. We will take the building materials to the place where you wish to use them in time, so you don't need to bother with them anymore. 
It takes a call, and we will manage everything else. 
With a shipping contract, you gain access to special offers and permanent discounts. 
Ask our colleagues for more information!

Why should I subscribe to the Mesterek Futára newsletter?

Subscribe to our newsletter and be the first to know about our sales, special offers, and news! 

How can I unsubscribe if I don't wish to get any more e-mails?

If you wish to unsubscribe, please click on the "Unsubscribe" button in one of the received newsletters, or send us an e-mail!

Why should I register?

Registered members don't have to type in their data over and over again: if they log in, the system fills in every field to make ordering faster. 
Our registered users also gain access to special offers and other sales.

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